Frequently Asked Questions

Question 1

How do I create an account?

Accepted Answer

Click on the "Login/Register" button in the header and fill in your details. You will receive an OTP for verification.

Question 2

How do I reset my password if I forget it?

Accepted Answer

Click on the "Forgot Password" link on the login page. Enter your email address and you will receive instructions to reset your password.

Question 3

How can I change the email address on my existing account or ad?

Accepted Answer

Log in to your account, go to your profile settings, and update your email address. You will need to verify the new email.

Question 4

How can I change my existing password?

Accepted Answer

Log in to your account, go to your profile settings, and use the "Change Password" option to update your password.

Question 5

My Account is Deactivated - How do I reactivate it?

Accepted Answer

Contact our support team through the contact page with your account details. We will review your account and help you reactivate it if eligible.

Question 6

How can I list my car for sale?

Accepted Answer

After logging in, go to your country page and click "Sell Your Car". Fill in all the required details about your car and submit.

Question 7

Is it free to post a car listing on website?

Accepted Answer

Yes, basic car listings are free. However, premium features like featured listings, bump-ups, and promotional packages require payment.

Question 8

Can I edit or delete my car listing once it's posted?

Accepted Answer

Yes, you can edit or delete your car listing from your dashboard at any time. Log in and go to "My Cars" to manage your listings.

Question 9

How do I make changes to my existing ad?

Accepted Answer

Log in to your account, go to your dashboard, and select the ad you want to modify. Click "Edit" to make changes to your listing.

Question 10

How do I remove my ad from the website?

Accepted Answer

Log in to your account, go to your dashboard, select the ad you want to remove, and click the "Delete" button to remove it permanently.

Question 11

Why is my ad in review status?

Accepted Answer

All new listings go through a review process to ensure they meet our guidelines. This typically takes 24-48 hours. You will receive a notification once approved.

Question 12

Why is my ad not online?

Accepted Answer

Your ad might be under review, rejected for not meeting guidelines, or deactivated. Check your email for notifications or contact support for specific details.

Question 13

Why was my ad denied?

Accepted Answer

Ads may be denied for various reasons including incomplete information, inappropriate content, or not meeting our listing guidelines. Check the rejection email for specific reasons.

Question 14

How long does it take for my ad to be approved?

Accepted Answer

Our team typically reviews and approves listings within 24-48 hours during business days.

Question 15

What are featured listings?

Accepted Answer

Featured listings appear at the top of search results and get up to 10x more views. They are highlighted with a special badge to attract more buyers.

Question 16

Can I post cars in multiple countries?

Accepted Answer

Yes, you can post cars in any country where we operate. Simply select the country when creating your listing.

Question 17

How do I contact a seller about a car listing I'm interested in?

Accepted Answer

On any car listing page, you will find contact options including phone, WhatsApp, and messaging. You can also send a direct message through our messaging system.

Question 18

Is it safe to buy cars on Rivixa?

Accepted Answer

We verify all listings, but we recommend meeting in person, inspecting the car thoroughly, checking documentation, and conducting transactions safely through secure methods.

Question 19

Are there any fees for buying a car through Rivixa.com?

Accepted Answer

Rivixa does not charge fees for buying cars. The price you see is what you pay to the seller. Payment is arranged directly between buyer and seller.

Question 20

Are there any safety guidelines for buying or selling cars?

Accepted Answer

Yes, we recommend: 1) Always meet in person to inspect the car, 2) Verify all documents, 3) Use secure payment methods, 4) Meet in public places, 5) Bring a friend or family member for added safety.

Question 21

Why am I not getting an activation or confirmation email?

Accepted Answer

Check your spam/junk folder first. If not there, verify you entered the correct email address. You can request a new confirmation email from the login page or contact support.

Question 22

Why are my photos failing to upload?

Accepted Answer

Ensure your photos are in JPG, PNG, or WEBP format and under 10MB each. Check your internet connection and try again. If the issue persists, contact support.

Question 23

Why are my pictures not upright?

Accepted Answer

Make sure to rotate your photos to the correct orientation before uploading. Most devices automatically rotate photos, but sometimes this doesn't work properly.

Question 24

Can I choose the photo I want to be displayed first?

Accepted Answer

Yes, after uploading your photos, you can drag and drop them to reorder. The first photo will be used as the main thumbnail for your listing.

Question 25

Why am I not able to validate a phone number?

Accepted Answer

Ensure you entered the correct phone number with country code. Check your network connection and try again. If you continue having issues, contact support for assistance.

Question 26

Can I report a suspicious or fraudulent listing or user?

Accepted Answer

Yes, you can report any suspicious listings or users. On the listing page, click the "Report" button and provide details about your concern. Our team will investigate.

Question 27

How can I contact customer support if I have other questions or issues?

Accepted Answer

You can contact our support team through the "Contact Us" page, email us directly, or use the live chat feature if available. We typically respond within 24 hours.

Question 28

What payment methods are accepted?

Accepted Answer

We accept Stripe and PayPal for package upgrades and premium features. For car purchases, payment is arranged directly between buyer and seller.

Question 29

Can I get a refund for my package?

Accepted Answer

Package purchases are generally non-refundable, but you can contact support for special circumstances. We review refund requests on a case-by-case basis.

Question 30

Which countries does Rivixa operate in?

Accepted Answer

We operate in 30+ countries across the Middle East, Asia, Europe, and North America. Check our homepage for the complete list of supported countries.

Question 31

I am a dealer and I want to advertise on Rivixa.com?

Accepted Answer

Yes, dealers are welcome! You can create a business account, verify your dealership, and take advantage of our dealer-specific packages and features for better visibility.

FAQs

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